Credits Usage Policy

Last updated: July 24, 2026

Credits are Lensmor's usage unit for paid actions.

Credits let Lensmor price paid workflows consistently, including event unlocks, email and phone reveal actions, exhibitor searches, and some Agent tasks.

Actions that use Credits

Current Credit costs are:

Agent tasks can vary because they may inspect different data, run follow-up steps, or include paid reveal actions.

Event Access includes exhibitors and public-signal attendees. Full Access adds available Visitors from Event Organizers and Data Partners. If you first spend 2,000 Credits on Event Access and later unlock Visitors for 3,000 Credits, your total spend for that event is 5,000 Credits.

Full Access and Visitor upgrades require an active paid subscription. The Visitor option only appears when Lensmor has Visitor data for that event.

Actions that usually do not use Credits

These actions usually do not deduct Credits:

• Signing in.
• Searching by event name.
• Opening an event preview.
• Viewing the first three matching exhibitors or personnel in a locked event preview.
• Filtering visible rows.
• Changing visible columns.
• Saving or reviewing lists.
• Detecting LinkedIn Activity.
• Generating outreach messages.

Some actions may still require a paid plan even when they do not consume Credits.

Onboarding gift Credits

Eligible new accounts receive 2,000 gift Credits after completing onboarding.

Gift Credits are shown separately in the Credits menu when they are available in your account.

Subscription Credits

Subscription plans include monthly Credits. Monthly Credits reset each billing cycle.

Rollover and expiration terms depend on the plan, promotion, or commercial agreement attached to your account.

The current subscription lineup includes Starter, Basic, Growth, and Scale. Growth includes 75,000 Credits per month.

Add-On Credits

Active paid subscribers can purchase Add-On Credits when their monthly allowance does not cover a campaign or temporary increase in usage.

Current Add-On Credit packages include:

• 10,000 Credits.
• 25,000 Credits.
• 60,000 Credits.

Add-On Credits:

• Are added to your balance immediately after payment.
• Are used after monthly plan Credits.
• Are valid for 12 months from purchase.
• Require an active paid subscription to purchase.

One-time Credits and passes

Some plans or offers may include one-time Credits or single-event access. The exact package, access period, and included Credits are shown on the pricing page, in the plan modal, or in your commercial agreement.

Credit confirmation

Lensmor shows paid actions before they run. Review the access level, included data sources, and cost before confirming an event unlock. Also review the cost before a contact reveal, exhibitor search, or Agent task.

Check your balance

Open the Credits menu in the top-right corner of Lensmor to see your current balance.

The menu shows:

• Gift Credits: Credits granted through onboarding, promotions, or other Lensmor offers.
• Total Credits: the Credits currently available in your account.

From the same menu, select Credit Consumption History to review balance changes, or select View Consumption Rules to open the current usage rules.

Credit history

Credit Consumption History opens the Credit Usages modal. Use the All, Income, and Expense tabs, plus the All Types filter, to review Credit changes by type, date, and amount.

Credit history may include:

• Event Access, Full Access, or Visitor unlocks.
• Email unlocks.
• Phone unlocks.
• Refunds for unavailable email or phone reveal results.
• Exhibitor searches.
• Agent tasks.
• Gift Credits.
• Subscription Credit grants or expirations.

Income entries add Credits to your balance, such as gift Credits, monthly grants, Add-On Credits, or returned Credits. Expense entries deduct Credits after paid actions are completed.

Failed or unavailable results

Some enrichment tasks may fail or return unavailable when data providers cannot verify a result. If an email or phone reveal returns no result, Lensmor returns the Credits for that reveal.

If Search by Exhibitor returns no results, no Credits are deducted. The 50-Credit charge applies only after at least one matching result is returned.

Check the task result and Credit history for the final status of each action.