Billing Policy

Last updated: July 24, 2026

Lensmor offers access through plans, Credits, and commercial packages.

Current pricing, included Credits, and payment flow are shown on the Lensmor pricing page, inside the product plan modal, or in your signed agreement. If this article and your checkout or agreement differ, the checkout page or signed agreement controls.

Plan types

Lensmor offers one-time packages, subscriptions, Add-On Credits, and custom commercial packages.

The current subscription lineup is:

Starter provides a lower entry point for smaller or occasional workflows. Scale supports high-volume teams. Growth now includes 75,000 Credits per month.

Monthly and annual subscription options may be available. Annual subscriptions can still grant the listed Credits monthly. Plans can also differ in export access, integrations, support, and other entitlements, so review the product plan modal before purchase.

Add-On Credits

Add-On Credits help active paid subscribers cover temporary campaign demand without changing their base plan.

Current packages include 10,000, 25,000, and 60,000 Add-On Credits. They are added immediately after payment, remain valid for 12 months from purchase, and are used after monthly plan Credits.

An active paid subscription is required to purchase Add-On Credits. Current package pricing and availability are shown in the Add-On Credits section of the product plan modal.

Current Credit examples

The following examples reflect the current product configuration:

• Event Access for exhibitors and public-signal attendees: 2,000 Credits.
• Full Access including available Visitors: 5,000 Credits.
• Visitor upgrade after Event Access: 3,000 Credits.
• Reveal an email: 15 Credits per contact.
• Reveal a phone number: 150 Credits per contact.
• Search by Exhibitor: 50 Credits when at least one result is returned.
• Agent tasks: variable.

Full Access and Visitor upgrades require an active paid subscription. Visitor coverage varies by event.

See Credits Usage Policy for the full usage model.

Payment flow

Depending on your account, plan type, and current product configuration, you may see one or more of these options:

• Upgrade Now: Start or upgrade a plan through the in-product flow.
• Contact Sales: Speak with Lensmor about annual plans, larger packages, or custom access.
• Buy Now: Purchase a one-time package when available.
• Add-On Credits: Purchase additional Credits when you already have an active paid subscription.

Some integrations and export workflows require a paid plan.

Billing cycle

Monthly subscription Credits reset each billing cycle. Annual subscriptions may still grant Credits monthly, depending on the plan shown at purchase.

One-time packages and gift Credits follow the terms shown at purchase or grant.

Upgrades, downgrades, and cancellation

You can request plan changes through the product when available, or by emailing hello@lensmor.com.

Changes that reduce access, reduce included Credits, or affect active integrations may require support review. Cancellation stops future renewal, but it does not automatically refund used Credits or completed unlocks.

Refunds

Credits are consumed when paid actions are completed or processed according to the product workflow. Event Access, Full Access, Visitor upgrades, contact reveals, searches, exports, and AI tasks may be non-refundable once used.

Search by Exhibitor consumes 50 Credits only when at least one matching result is returned. If the search returns no results, no Credits are deducted.

If you believe you were charged incorrectly or want to request a refund review, email hello@lensmor.com with your account email, task ID or payment details if available, and a short description of the issue.

Support

For billing questions, contact:

• hello@lensmor.com