Credits Usage Policy
Credits consumption rules to Lensmor
Written By joyce
Last updated About 6 hours ago
Overview
Lensmor uses a single unified Credits balance. All paid actions draw from this one pool. Your current balance is always visible in the top bar of the dashboard.
There are no feature locks based on plan tier — any user with sufficient Credits can use any feature.
1. Credit Costs
Agent Credit Formula
Agent tasks are billed based on actual LLM usage. Credits are settled every 5 minutes during an active Agent session.
Reference costs:
Note: The first task in a new session may cost more than subsequent tasks of the same type.
2. Plan Credit Allocations
Subscription Plans — Credits reset monthly
Subscription Credits are issued at the start of each billing month and clear to 0 at month end. Unused Credits do not roll over.
Free — Onboarding Gift
New accounts start with 0 Credits. Complete the onboarding checklist to receive a one-time gift of 2,000 Credits (permanent, never expire).
What 2,000 Credits can do:- Unlock 1 event (2,000 credits) — full Attendees list, OR- Reveal ~133 contact emails (15 credits each), OR- Perform 40 Exhibitor searches (50 credits each), OR- A combination of the above
3. Credit Types & Expiry
Your unlocked data is a permanent asset. Once you unlock an event or reveal an email, that data stays accessible forever — regardless of whether your subscription is active or your Credits balance is zero.
4. Credit Deduction Priority
When both Credit types are present:
Subscription Credits are always deducted first. Gift Credits are only used after Subscription Credits reach zero.
This protects your permanent Gift Credits from being consumed while monthly Credits are still available.
5. What Happens When Your Subscription Expires
6. Frequently Asked Questions
Q: My subscription expired. Can I still see the events I unlocked?Yes. All previously unlocked events and revealed emails remain fully accessible — you can view, filter, and export them at any time.
Q: I have no Credits left. What can I do?You can still view all previously unlocked events and revealed emails. To unlock new events or reveal new emails, upgrade to a higher plan.
Q: Do unused monthly Credits roll over?No. Subscription Credits clear to 0 at month end. Gift Credits never expire.
Q: Can I transfer Credits to another account?No. Credits are tied to the account they were purchased for and cannot be transferred.
Q: Do exports consume Credits?No. Exporting CSV or Excel files is always free. Credits are only used for paid actions like unlocking events, revealing emails, Exhibitor Reverse Search, and AI Agent tasks.
Q: What happens if an email reveal fails?If no verified email is found, the result shows "Email not available" and no Credits are deducted.
Q: Can two users in the same workspace share one Credits balance?Your available Credits are tied to the account or workspace setup shown in the product. Check the top-bar balance in your own workspace to see the Credits currently available for your actions.