Billing Policy

Last updated: September 4, 2026

Lensmor offers access through paid plans, Credits, and custom commercial agreements.

Current pricing, included Credits, and payment flow are shown on the Lensmor pricing page, inside the product plan modal, or in your signed agreement. If this article and your checkout or agreement differ, the checkout page or signed agreement controls.

Paid plans

The current paid plan lineup is:

Basic is designed for focused teams building a repeatable event-led growth program. Growth is designed for teams scaling across markets and campaigns. Enterprise is for organizations that require tailored capacity, coverage, access, or delivery.

Plan entitlements differ beyond the Credit allocation. Review the current pricing page, checkout, product plan modal, or signed agreement before purchase.

Eligible new accounts may also receive 2,000 gift Credits after completing onboarding. Gift Credits are separate from the paid plan allocations above.

Add-On Credits

Add-On Credits help cover temporary campaign demand without changing your base plan. They are only available to users with an active paid subscription.

Add-On Credits remain valid for 12 months from purchase. Review the current checkout terms before completing your purchase.

Current Credit examples

The following examples reflect the current product configuration:

• Event Access for exhibitors and public-signal attendees: 2,000 Credits.

• Full Access including available Visitors: 5,000 Credits.

• Visitor upgrade after Event Access: 3,000 Credits.

• Reveal an email: 15 Credits per contact when a result is returned.

• Reveal a phone number: 150 Credits per contact when a result is returned.

• Search by Exhibitor: 50 Credits when at least one result is returned.

• Agent tasks: Variable.

Full Access and Visitor upgrades require an active paid subscription. Visitor coverage varies by event.

See Credits Usage Policy for the full usage model.

Workspace seats and shared Credits

Team Edition uses a Workspace-level plan, seat capacity, and Credit balance.

• Basic supports up to 5 Workspace seats.

• Growth supports up to 10 Workspace seats.

• Enterprise uses the custom seat limit in the signed agreement.

• Active members and pending invitations both reserve seats.

• Inviting additional members requires an active paid Workspace plan.

Members can spend the available Credits of the active Workspace under the same Credit rules described above. Members can review their own Credit activity, while Admins and the Owner can review Workspace-wide usage. Only the Owner can manage billing, change the plan, or transfer ownership.

If the Workspace has no available seats, revoke an unused pending invitation, remove an eligible member, or ask the Owner to change the plan.

Payment flow

Depending on your account and the plan you choose, you may see one or more of these options:

• Start Free: Create an account and complete onboarding before choosing a paid plan.

• Upgrade Now: Start or upgrade a plan through the in-product flow when available.

• Contact Sales: Speak with Lensmor about Growth, Enterprise, larger requirements, or custom access.

• Add-On Credits: Purchase additional Credits when you already have an active paid subscription.

Some integrations and export workflows require a paid plan.

Billing and Credit reset schedule

• Basic billed monthly: Subscription billing and the 35,000-Credit allocation reset monthly.

• Basic billed annually: Billing occurs annually, while the 35,000-Credit allocation still resets monthly.

• Growth: Billing and the 1,500,000-Credit allocation reset at annual renewal.

• Enterprise: Billing and Credit reset timing follow the signed annual agreement.

Unused subscription Credits do not roll over. Add-On Credits remain valid for 12 months from purchase, subject to checkout terms. Gift Credits and promotional Credits follow the terms shown when they are granted.

Upgrades, downgrades, and cancellation

You can request plan changes through the product when available, or by emailing hello@lensmor.com.

Changes that reduce access, reduce included Credits, or affect active integrations may require support review. Cancellation stops future renewal, but it does not automatically refund used Credits or completed unlocks.

Refunds

Subscription fees are separate from Credit usage and are non-refundable under the current pricing terms.

Used Credits and completed event unlocks, contact reveals, searches, and Agent actions may be non-refundable once completed. If an email or phone reveal returns no result, Lensmor returns the Credits for that reveal. Search by Exhibitor consumes 50 Credits only when at least one matching result is returned; if the search returns no results, no Credits are deducted.

If you believe you were charged incorrectly or want to request a refund review, email hello@lensmor.com with your account email, task ID or payment details if available, and a short description of the issue.

Support

For billing questions, contact hello@lensmor.com.